Yes, we ship all over the world. Shipping costs may apply, and will be added at checkout.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details and instructions on how to monitor your delivery.

For the most up-to-date tracking information, we recommend checking directly with the assigned carrier. If you need further assistance, contact us via the chat on our website.

Orders placed on business days are processed within 1-2 days. Orders placed over the weekend or on public holidays will be processed within the next 2 business days.

During high-demand periods, such as sales or special promotions, processing times may take longer.

Custom charges are not included. We recommend checking with your local customs office before placing your order to understand any applicable duties or taxes.

If customs fees are not paid, your order may be held, abandoned, or destroyed by the local customs authority. In such cases, Maison Molier is unable to issue a refund or reimbursement.

Once an order has been confirmed, we are unable to make any changes, including modifications to delivery addresses, payment details, or other requests.

To ensure a seamless experience, we strongly recommend reviewing all order details carefully before completing your purchase. Maison Molier is not liable for errors in submitted order details, and all orders will be processed as originally placed.

Request a return via the chat for returns. Include your full name, email address and order number.

Return shipping costs are the responsibility of the customer, and we kindly ask that all returns are sent prepaid using a trackable service. Responsibility remains with the customer until the return has safely arrived at our warehouse. Returns that do not meet our policy requirements may not be accepted.

Maison Molier pieces are crafted from premium Italian leather, carefully selected for its quality, durability, and refined finish. Our products are crafted in Italy, combining traditional craftsmanship with a modern approach to create timeless leather icons designed for everyday use.

Our leather used is LWG certified. LWG stands for Leather Working Group, a globally recognized, non-profit organization dedicated to promoting responsible practices in the leather industry. LWG certification ensures that leather manufacturers meet stringent environmental, social, and governance (ESG) standards across the entire supply chain.

This includes ethical sourcing, sustainable production methods, and reduced environmental impact, ensuring the highest level of craftsmanship while prioritizing sustainability.

To keep your leather goods looking their best, avoid prolonged exposure to moisture, heat, and direct sunlight. Clean gently with a soft, dry cloth and store in a cool, dry place when not in use. Leather will naturally age and develop character over time, this is part of its beauty.

Avoid contact with harsh chemicals, perfumes, or abrasive surfaces to preserve the leather’s finish and color.

Please contact us via the chat icon on the right side of this page. When reaching out, kindly include your name, email address, and order number (if available) to help us assist you as quickly as possible. Our team aims to reply within 2 business days.