Frequently asked questions
Answers to the most common questions about Maison Molier products, ordering, shipping, and care. If you don't find your answer here, use the chat icon at the bottom right of any page to reach us directly.
Products & Materials
Saffiano is a cross-hatched textured leather, originally developed in Italy and known for its scratch-resistance, structure, and quiet sheen. Maison Molier uses full-grain Saffiano cow leather throughout the entire range, sourced and finished entirely in Italy.
Designed in the Netherlands and made fully in Italy. The leather, the cutting, the stitching, the finishing, and the gold-foil debossing all take place in Italian workshops.
Full-grain is the highest quality of leather available. It uses the entire top layer of the hide, including the natural grain, which makes it more durable and allows it to develop a patina over time. Lower grades (top-grain, genuine leather, bonded leather) are processed or layered, which compromises both durability and aging character.
Yes. Our leather is LWG certified. LWG stands for Leather Working Group, a globally recognized non-profit that sets environmental, social, and governance standards across the leather supply chain. The certification covers responsible sourcing, sustainable production methods, and reduced environmental impact.
Yes. Full-grain Saffiano leather deepens in tone with use, especially in lighter colors like Latte and Sabbia. The proprietary coating we apply protects against scratches and wear while still allowing the leather to age naturally. The piece you carry in year three will look like the one you opened on day one, only worn deeper.
A treatment we developed in our atelier to resist daily friction from pockets, bags, and travel. It's exclusive to Maison Molier. The coating extends the life of the leather without changing how it feels in hand.
No. Maison Molier products are made from full-grain Italian cow leather. We do not currently offer vegan alternatives.
We make cases for iPhone 15 Pro, 15 Pro Max, 16, 16 Plus, 16 Pro, 16 Pro Max, 17, 17 Air, 17 Pro, and 17 Pro Max. We do not make cases for the iPhone 15 or 15 Plus. Every case is available in all six colours.
Yes. MagSafe and Qi wireless charging work through the leather on every Maison Molier iPhone case. The magnetic array aligns through the case, so charging and MagSafe accessories work exactly as they would on a bare phone.
Yes. The MagSafe Wallet is designed to shield cards from the magnetic field, and modern chip cards (EMV) are not affected by MagSafe magnets in normal use. As with any wallet, we recommend keeping older magnetic-stripe-only cards, such as some hotel keys, away from the magnet.
Every case is built around a custom-engineered hard inner shell that absorbs and spreads impact, with a raised leather rim above both the screen and the camera, so the glass stays clear of the surface on a flat landing. No honest case can promise a phone will never break; ours is built to give it the best chance. Read more in our Journal article on leather cases and protection.
Yes. The raised front rim is designed to clear standard tempered-glass and film screen protectors. Edge-to-edge protectors that curve over the sides of the display may touch the rim on some models; flat protectors fit without issue.
Ordering
We accept all major credit cards, iDEAL, Bancontact, Klarna, Apple Pay, Google Pay, and PayPal. Checkout is processed securely through Shopify Payments.
Reach us through the chat widget at the bottom right of any page within 12 hours of placing your order. If your order has not yet been processed for shipping, we'll do our best to amend or cancel it. Once shipped, we cannot intercept the package, but you can return it under our return policy.
All Maison Molier products arrive in our standard packaging with a branded dust pouch. We do not currently offer additional gift wrapping, though our packaging is presentable as a gift on its own.
Gift cards will be available shortly. For now, we recommend purchasing a piece directly. The recipient can return or exchange it within our return window if needed.
All prices shown in EU currencies include VAT. For a business invoice with your company details and VAT number, reach us through the chat widget after ordering and we will send one within one business day.
Shipping & Delivery
Maison Molier ships throughout the European Union, the United Kingdom, the United States, and most international destinations. Shipping rates and delivery times vary by region and are calculated at checkout.
Within the Netherlands, orders typically arrive within 1-2 business days. Within the rest of Europe, 2-5 business days. Outside Europe, 5-7 business days, depending on customs handling.
For shipments within the EU, no additional duties apply. For UK, US, and other international destinations, customs and import duties may apply and are the responsibility of the recipient. These charges vary by country.
Yes. Once your order ships, you'll receive an email with a tracking number and link. If you don't receive tracking within three business days of your order confirmation, reach us through the chat widget.
We work with PostNL, DHL, and DPD for European shipments. International shipments are handled through DHL Express or local equivalents.
Free shipping applies to orders above a threshold that's displayed at checkout. Below that threshold, a standard shipping fee is charged based on your destination.
Returns & Exchanges
You may return unworn, unused Maison Molier products within 14 days of receipt for a full refund. The product must be in its original condition with the dust pouch and packaging included. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Open the chat widget at the bottom right of any page and share your order number along with the reason for return. We'll send you return instructions within one business day.
Yes. Open the chat widget with your order number and the product you'd like to exchange for. Exchanges are subject to stock availability. If your preferred replacement is unavailable, we'll process a refund.
Reach out through the chat widget within 48 hours of receipt and share photos of the damage. We'll arrange a free replacement or full refund. We don't charge return shipping for damaged or incorrect items.
We don't currently offer in-house repairs. Saffiano leather is naturally durable and the proprietary coating extends its life, but if your piece develops an issue, contact us through the chat widget and we'll review it case by case.
Care & Maintenance
Wipe with a soft dry cloth. For light marks, use a slightly damp cloth and let the leather air-dry naturally. Avoid prolonged exposure to water, direct sunlight, and synthetic creams or polishes.
Yes, in moderation. A leather conditioner or natural beeswax suited to full-grain leather can be used sparingly to nourish the leather. Avoid mink oil, silicones, hand sanitizers, and household cleaning products, as these can compromise the finish.
Pat it dry with a soft cloth as soon as possible. Don't use heat (hairdryers, radiators) to speed up drying, as this can warp the leather. Let it air-dry away from direct sunlight. Saffiano is more water-resistant than smooth leather, but it's not waterproof.
The gold-foil deboss is a decorative surface finish, pressed into the leather in our atelier. Like every foil finish, it wears gradually with handling and time; this is inherent to the finish and part of the natural life of the piece. To slow the process, avoid abrasive cleaning, harsh chemicals, and friction against keys or coins.
Yes. When you're not using a piece, keep it in the dust pouch it arrived in. This protects against dust, pocket lint, and abrasion from other items in your bag or drawer.
Complaints & Quality
Contact us via the chat widget with your order number and one or two photos. We assess every complaint individually, and where an issue stems from a manufacturing defect we will propose a solution, such as repair, replacement, or a refund. Normal wear is part of the life of full-grain leather and is not a defect: the developing patina, abrasion from friction, damage from moisture or unsuitable cleaning products, and wear of the gold-foil debossing, which is a surface finish that wears with handling on every product. Your statutory rights under EU consumer law always remain intact.
Open the chat widget at the bottom right of any page with your order number and photos of the issue. We'll review and respond within two business days.
About Maison Molier
Maison Molier is a contraction of two words: Mobile and Atelier. The first two letters of Mobile and the last four letters of Atelier. The brand is built around the idea that mobility and craftsmanship belong together. Mobile by name. Atelier by hand.
Designed in the Netherlands. Made fully in Italy. We don't operate physical retail spaces. The brand exists online, and the products travel from our Italian workshops to wherever you carry them.
We're open to discussing wholesale and stockist relationships. Reach us through the chat widget with your store details and we'll get back to you.
Subscribe to our newsletter through the homepage. New colors, new product categories, and limited releases are announced through email first. We send sparingly, around once a month.
Contacting Us
All customer service is handled through the chat widget at the bottom right of any page. We respond within one business day, often sooner.
We've built our service around a single channel to keep our communication considered and our atelier focused. The chat widget keeps everything in one place, makes it easy to share photos when needed, and means nothing gets lost between inboxes.
Our atelier responds Monday through Friday, 9:00-17:00 CET. Messages received outside these hours are answered the next business day.






