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Featured products

Maison Molier Arancio orange Saffiano leather iPhone caseMaison Molier Arancio orange Saffiano leather iPhone case, back with gold MAISON MOLIER wordmark
Sale price€99
Maison Molier Chianti burgundy Saffiano leather passport holder, exterior with gold MAISON MOLIER wordmarkMaison Molier Chianti burgundy Saffiano leather passport holder, interior with card slots and gold MM monogram
Sale price€65
Maison Molier Ombra black Saffiano leather card holder, front with gold MM monogramMaison Molier Ombra black Saffiano leather card holder, back with gold MAISON MOLIER wordmark
Sale price€45
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Frequently asked questions

Answers to the most common questions about Maison Molier products, ordering, shipping, and care. If you don't find your answer here, use the chat icon at the bottom right of any page to reach us directly.

Products & Materials

What is Saffiano leather?

Saffiano is a cross-hatched textured leather, originally developed in Italy and known for its scratch-resistance, structure, and quiet sheen. Maison Molier uses full-grain Saffiano cow leather throughout the entire range, sourced and finished entirely in Italy.

Where are Maison Molier products made?

Designed in the Netherlands and made fully in Italy. The leather, the cutting, the stitching, the finishing, and the gold-foil debossing all take place in Italian workshops.

What is the difference between full-grain and other leather grades?

Full-grain is the highest quality of leather available. It uses the entire top layer of the hide, including the natural grain, which makes it more durable and allows it to develop a patina over time. Lower grades (top-grain, genuine leather, bonded leather) are processed or layered, which compromises both durability and aging character.

Is the leather certified?

Yes. Our leather is LWG certified. LWG stands for Leather Working Group, a globally recognized non-profit that sets environmental, social, and governance standards across the leather supply chain. The certification covers responsible sourcing, sustainable production methods, and reduced environmental impact.

Will the leather develop a patina?

Yes. Full-grain Saffiano leather deepens in tone with use, especially in lighter colors like Latte and Sabbia. The proprietary coating we apply protects against scratches and wear while still allowing the leather to age naturally. The piece you carry in year three will look like the one you opened on day one, only worn deeper.

What is the proprietary coating?

A treatment we developed in our atelier to resist daily friction from pockets, bags, and travel. It's exclusive to Maison Molier. The coating extends the life of the leather without changing how it feels in hand.

Are the products vegan or animal-free?

No. Maison Molier products are made from full-grain Italian cow leather. We do not currently offer vegan alternatives.

Which iPhone models do you make cases for?

We make cases for iPhone 15 Pro, 15 Pro Max, 16, 16 Plus, 16 Pro, 16 Pro Max, 17, 17 Air, 17 Pro, and 17 Pro Max. We do not make cases for the iPhone 15 or 15 Plus. Every case is available in all six colours.

Does wireless charging work through the case?

Yes. MagSafe and Qi wireless charging work through the leather on every Maison Molier iPhone case. The magnetic array aligns through the case, so charging and MagSafe accessories work exactly as they would on a bare phone.

Is it safe to keep bank cards near the MagSafe magnets?

Yes. The MagSafe Wallet is designed to shield cards from the magnetic field, and modern chip cards (EMV) are not affected by MagSafe magnets in normal use. As with any wallet, we recommend keeping older magnetic-stripe-only cards, such as some hotel keys, away from the magnet.

How protective is the case if I drop my phone?

Every case is built around a custom-engineered hard inner shell that absorbs and spreads impact, with a raised leather rim above both the screen and the camera, so the glass stays clear of the surface on a flat landing. No honest case can promise a phone will never break; ours is built to give it the best chance. Read more in our Journal article on leather cases and protection.

Can I use a screen protector with the case?

Yes. The raised front rim is designed to clear standard tempered-glass and film screen protectors. Edge-to-edge protectors that curve over the sides of the display may touch the rim on some models; flat protectors fit without issue.

Ordering

Which payment methods do you accept?

We accept all major credit cards, iDEAL, Bancontact, Klarna, Apple Pay, Google Pay, and PayPal. Checkout is processed securely through Shopify Payments.

Can I change or cancel my order after placing it?

Reach us through the chat widget at the bottom right of any page within 12 hours of placing your order. If your order has not yet been processed for shipping, we'll do our best to amend or cancel it. Once shipped, we cannot intercept the package, but you can return it under our return policy.

Do you offer gift wrapping?

All Maison Molier products arrive in our standard packaging with a branded dust pouch. We do not currently offer additional gift wrapping, though our packaging is presentable as a gift on its own.

Can I purchase a gift card?

Gift cards will be available shortly. For now, we recommend purchasing a piece directly. The recipient can return or exchange it within our return window if needed.

Are prices inclusive of VAT? Can I get a business invoice?

All prices shown in EU currencies include VAT. For a business invoice with your company details and VAT number, reach us through the chat widget after ordering and we will send one within one business day.

Shipping & Delivery

Where do you ship?

Maison Molier ships throughout the European Union, the United Kingdom, the United States, and most international destinations. Shipping rates and delivery times vary by region and are calculated at checkout.

How long does shipping take?

Within the Netherlands, orders typically arrive within 1-2 business days. Within the rest of Europe, 2-5 business days. Outside Europe, 5-7 business days, depending on customs handling.

Do I pay customs or import duties?

For shipments within the EU, no additional duties apply. For UK, US, and other international destinations, customs and import duties may apply and are the responsibility of the recipient. These charges vary by country.

Will I receive a tracking number?

Yes. Once your order ships, you'll receive an email with a tracking number and link. If you don't receive tracking within three business days of your order confirmation, reach us through the chat widget.

What carriers do you use?

We work with PostNL, DHL, and DPD for European shipments. International shipments are handled through DHL Express or local equivalents.

Is shipping free?

Free shipping applies to orders above a threshold that's displayed at checkout. Below that threshold, a standard shipping fee is charged based on your destination.

Returns & Exchanges

What is your return policy?

You may return unworn, unused Maison Molier products within 14 days of receipt for a full refund. The product must be in its original condition with the dust pouch and packaging included. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

How do I start a return?

Open the chat widget at the bottom right of any page and share your order number along with the reason for return. We'll send you return instructions within one business day.

Can I exchange a product for a different color or model?

Yes. Open the chat widget with your order number and the product you'd like to exchange for. Exchanges are subject to stock availability. If your preferred replacement is unavailable, we'll process a refund.

What if my product arrives damaged?

Reach out through the chat widget within 48 hours of receipt and share photos of the damage. We'll arrange a free replacement or full refund. We don't charge return shipping for damaged or incorrect items.

Do you offer repairs?

We don't currently offer in-house repairs. Saffiano leather is naturally durable and the proprietary coating extends its life, but if your piece develops an issue, contact us through the chat widget and we'll review it case by case.

Care & Maintenance

How do I clean Maison Molier leather?

Wipe with a soft dry cloth. For light marks, use a slightly damp cloth and let the leather air-dry naturally. Avoid prolonged exposure to water, direct sunlight, and synthetic creams or polishes.

Can I use leather conditioner?

Yes, in moderation. A leather conditioner or natural beeswax suited to full-grain leather can be used sparingly to nourish the leather. Avoid mink oil, silicones, hand sanitizers, and household cleaning products, as these can compromise the finish.

What happens if my leather gets wet?

Pat it dry with a soft cloth as soon as possible. Don't use heat (hairdryers, radiators) to speed up drying, as this can warp the leather. Let it air-dry away from direct sunlight. Saffiano is more water-resistant than smooth leather, but it's not waterproof.

Will the gold-foil marking fade over time?

The gold-foil deboss is a decorative surface finish, pressed into the leather in our atelier. Like every foil finish, it wears gradually with handling and time; this is inherent to the finish and part of the natural life of the piece. To slow the process, avoid abrasive cleaning, harsh chemicals, and friction against keys or coins.

Should I store my product in the dust pouch?

Yes. When you're not using a piece, keep it in the dust pouch it arrived in. This protects against dust, pocket lint, and abrasion from other items in your bag or drawer.

Complaints & Quality

What if something is wrong with my product?

Contact us via the chat widget with your order number and one or two photos. We assess every complaint individually, and where an issue stems from a manufacturing defect we will propose a solution, such as repair, replacement, or a refund. Normal wear is part of the life of full-grain leather and is not a defect: the developing patina, abrasion from friction, damage from moisture or unsuitable cleaning products, and wear of the gold-foil debossing, which is a surface finish that wears with handling on every product. Your statutory rights under EU consumer law always remain intact.

How do I submit a complaint?

Open the chat widget at the bottom right of any page with your order number and photos of the issue. We'll review and respond within two business days.

About Maison Molier

What does Maison Molier mean?

Maison Molier is a contraction of two words: Mobile and Atelier. The first two letters of Mobile and the last four letters of Atelier. The brand is built around the idea that mobility and craftsmanship belong together. Mobile by name. Atelier by hand.

Where is Maison Molier based?

Designed in the Netherlands. Made fully in Italy. We don't operate physical retail spaces. The brand exists online, and the products travel from our Italian workshops to wherever you carry them.

Do you sell wholesale or to retailers?

We're open to discussing wholesale and stockist relationships. Reach us through the chat widget with your store details and we'll get back to you.

How do I stay updated on new products and colors?

Subscribe to our newsletter through the homepage. New colors, new product categories, and limited releases are announced through email first. We send sparingly, around once a month.

Contacting Us

How do I get in touch with Maison Molier?

All customer service is handled through the chat widget at the bottom right of any page. We respond within one business day, often sooner.

Why don't you offer email or phone support?

We've built our service around a single channel to keep our communication considered and our atelier focused. The chat widget keeps everything in one place, makes it easy to share photos when needed, and means nothing gets lost between inboxes.

What are your service hours?

Our atelier responds Monday through Friday, 9:00-17:00 CET. Messages received outside these hours are answered the next business day.